Every Effort
has been made to provide you with all the information you
should ever require to make your booking and pass an enjoyable
trouble-free holday with us.
Most answers to your questions can be found in our Booking
Terms and Conditions - please click here to view - or by browsing one of the other pages in this website.
Nonetheless, we have detailed below some of the anticipated questions that we think you may ask together with our response.
If you still cannot find an answer to your question, please contact
us directly. Please click here for details.
Bookings and Payments
Q1 - If I make a booking on-line, can I subsequently view it on-line ?
A1 - No. However, we automatically send you a confirmation copy of your booking form by email. You should download and print
this document for your own security.
Q2 - What should I do if I do not receive my booking confirmation ?
A2 - Please contact us by either email or 'phone, and we will resolve the issue. Please click here to make contact.
Q3 - Can I pay in euros ?
A3 - Yes you can pay in euros if you so prefer. We invoice you in UK sterling simply to make things easier for you to pay direct into
a UK bank without invoking any currency exchange costs. If you prefer to pay in euros, please ask us for details when booking
your holiday property. The currency rate of exchange will be that officially published at the time of the transaction, which you
can find displayed by clicking here and viewing the exchange rate table near the bottom of the page
Security Deposit and Service Charges
Q1 - Must I pay this in euros ?
A1 - The choice is yours. If paying by cheque, it must be validated with a cheque guarantee or service card to the full amount
of the security deposit.
Q2 - My cheque card has a maximum value inferior to the value of the security deposit !
A2 - We will happily accept multiple cheques.
Q3 - Why can't I have my security deposit back the day of my departure ?
A3 - The contents and cleaning standards of your Property are checked by the cleaning staff after your departure. They are
familiar with your property, and are thus able to validate during the cleaning itself. This takes time, and is not completed until
the afternoon of your departure.
Q4 - What do I do if I break something ?
A4 - We understand that breakages can occur - particularly when you have youngsters around. You can find replacements for
most of the usual small breakages - for example, glassware - in the local supermarkets. However, if you have any doubts,
just let us know during your stay and we will resolve the issue. We do ask you not to wait until departure day to inform us,
since it is important that all breakages are resolved before the arrival of the next guests.
Q5 - Why do you charge for electricity consumption ?
A5 - We do not. Normal electricity consumption for a family of 4/5 is around 8/9 KwH per day, and the cost of this is already
included in the rental cost of the Property. We do charge for excess consumption over 10 KwH per day. In this way, we are
able to maintain low rental prices for the majority of our customers since only those rare few who consume excess are asked
to pay for it.
Arrival and Departure
Q1 - What do I do if I cannot arrive between "normal hours" (actual times specified in your booking form) ?
A1 - If you know in advance, for example - you have booked a late ferry - then please inform us as soon as you know. We can then
make all necessary arrangements to suit both you and us.
If the unexpected happens, for example - a road accident, long traffic queues, or you simply get lost - then please 'phone us
immediately on 02 51 28 95 08 in order that alternative arrangements can be made.
Q2 - Can I obtain early entry into my holiday property ?
A2 - The simple answer is, unfortunately, no. Time is required between lets to adequately prepare your property and so early entry
is not possible.
Q3 - Can I leave after the 10am departure time ?
A3 - The simple answer is, unfortunately, no. Time is required between lets to adequately prepare your property and so late
departure is not possible.
Cleaning Standards
Q1 - Why can't I do my own cleaning and avoid the cleaning charge ?
A1 - Everyone has different cleaning standards. Some people do not expect to wash the floors, for example, or dust, or clean the
shower. Jaumont is thoroughly and professionally cleaned before your arrival, and this is why we make a cleaning charge.
We respectfully remind you, however, that you are expected to maintain Jaumont clean and tidy throughout your stay and to
leave it in a similar state as found. It is not the role of the cleaning staff to tidy-up or re-arrange furniture, and most certainly
does not include washing soiled crockery and/or cooking utensils or cleaning cooking surfaces.
Family Pets
Q1 - I would like to bring my pet(s) with me on holiday. Why can't I ?
A1 - A French Supreme Court ruling of April 2011 means that we are not permitted to ban family pets. This ruling applies to all
rental accomodation in France except hotels or bed and breakfast establishments.
Responsible family pet owners will be aware that:
- Even house trained animals often leave their mark indoors.
- Animal excrement must be disposed of. Failure to do so, both properly and speedily, can impact on the health of
young children - of whom we have many guests.
- Almost without exception, animals shed hair, can carry fleas and can leave smells. This can be, at the least,
unpleasant for the holiday makers who follow you. It can be dangerous for allergy sufferers.
For these reasons we ask you most politely to leave your pets at home.
Those persons who still wish to bring their family pets with them to our property are referred to Clause 14 of our booking
conditions which we also repeat here:
" - It is obligatory to inform us in writing, prior to acceptance of this contract, should you wish to bring your family pets to the
Property.
- You are responsible for removal and disposal of all animal excrement produced within the Property by your family pets
- Family pets will be charged for as follows:-
1. 1000 euros per pet per week or part thereof.
2. Pets considered to be "large or threatening" and those required by French Law to be muzzled will be charged at
5000 euros per pet per week or part thereof.
3. The obligation to depart your holiday one day early (the Friday) to enable specialist cleaning services to disinfect the
Property. "
General Questions
Q1 - Why can't I smoke inside the property and around the swimming pool ?
A1 - We ask you to understand that you are just one of the persons who are using the holiday property during the season.
Increasingly, many persons have become non-smokers and find the lingering smells of stale tobacco to be offensive. These
smells permeate the fabrics - curtains, bedcoverings, cushions etc - of the property, and remain active for some time after you
have quit the property.
You cannot smoke around the swimming pool since there exists a real risk that you may damage the plastic liner. You are
politely reminded that you are responsible for the cost of all rectification..
Q2 - Why can't I enjoy an alcoholic drink besides the swimming pool ?
A2 - It is well documented that alcohol and water do not mix - unless in a glass. In the interests of all concerned, we have decreed
the swimming pool to be an alcohol-free zone !
Q3 - Why do I have to consume my soft-drink in a plastic tumbler when besides the swimming pool ?
A3 - There is always the risk of breaking a glass container. Broken glass is effectively invisible under water and constitutes a very
real health risk. You also risk damaging the plastic liner of the swimming pool, and you are politely reminded that you are
responsible for the cost of all rectification.
Q4 - Why don't you provide bedlinen and towels etc ?
A4 - We do not have the resources to arrange the laundering and reprovisioning of bedlinen, and most persons find it cheaper to
provide their own. We can arrange for the hire of bedlinen, but this must be requested in advance of your arrival.
Q5 - What can we do if the weather is bad ?
A5 - We like to think it rarely is. This part of the Vendée benefits from an exceptional micro-climate that gives over 2250 hours of
sunshine each year. This is more than anywhere else along the Atlantic coast. Nonetheless, it has been known to rain
occasionally, and so if you click here to view our Tourist Attractions page, you will find details of just some of the many many
things to do - apart from visiting the beaches !
Q6 - Are there any local markets ?
A6 - Yes. Almost every village and town host regular markets. Here in Angles, we have a twice weekly market during the summer.
Q7 - Where is the nearest supermarket ?
A7 - 2 kms from Jaumont.
Q8 - Can we hire bicycles locally ?
A8 - The nearest hire shop is in Longeville (5 kms). There is another at La Tranche (also 5 kms).
Q9 - Is there a local English speaking doctor ?
A9 - Both local Doctors in Angles speak some English, and are well accustomed to dealing with english speaking patients.