Every Effort

has been made to provide you with all the information you
should ever require to make your booking and pass an enjoyable
trouble-free holday with us.

Most answers to your questions can be found in our Booking
Terms and Conditions - please click here to view - or by browsing one of the other pages in this website.

Nonetheless, we have detailed below some of the anticipated questions that we think you may ask - none have ever been requested - together with our response.

If you still cannot find an answer to your question, please contact
us directly. Please click here for details.

Bookings and Payments

Q1   -   If I make a booking on-line, can I subsequently view it on-line ?
A1   -   No. However, we automatically send you a confirmation copy of your booking form by email. You should download and print
            this document for your own security.

Q2 - What should I do if I do not receive my booking confirmation ?
A2 - Please contact us by either email or 'phone, and we will resolve the issue. Please click here to make contact.

Q3   -   Can I pay in euros ?
A3   -   Yes you can pay in euros if you so prefer. We invoice you in UK sterling simply to make things easier for you to pay direct into
            a UK bank without invoking any currency exchange costs. If you prefer to pay in euros, please ask us for details when booking
            your holiday property. The currency rate of exchange will be that officially published at the time of the transaction, which you
            can find displayed by clicking here and viewing the bottom of the page.

Security Deposit and Service Charges

Q1   -   Must I pay this in euros ?
A1   -   The choice is yours. If paying by cheque, it must be validated with a cheque guarantee or service card to the full amount
            of the security deposit.

Q2 - My cheque card has a maximum value inferior to the value of the security deposit !
A2 - We will happily accept multiple cheques.

Q3   -   Why can't I have my security deposit back the day of my departure ?
A3   -   The contents and cleaning standards of your Property are checked by the cleaning staff after your departure. They are
            familiar with your property, and are thus able to validate during the cleaning itself. This takes time, and is not completed until
            the afternoon of your departure.

Q4   -   What do I do if I break something ?
A4   -   We understand that breakages can occur - particularly when you have youngsters around. You can find replacements for
            most of the usual small breakages - for example, glassware - in the local supermarkets. However, if you have any doubts,
            just let us know during your stay and we will resolve the issue. We do ask you not to wait until departure day to inform us,
            since it is important that all breakages are resolved before the arrival of the next guests.

Q5   -   Why do you charge for electricity consumption ?
A5   -   We only charge for excess consumption - something which rarely happens. Normal electricity consumption for a family of 4/5
            is around 8/9 KwH per day and this cost has already been incorporated into the rental cost of the Property. In this way,
            we are able to control our costs and pass the benefits onto you - our customers.

Arrival and Departure

Q1   -   What do I do if I cannot arrive between "normal hours" (actual times specified in your booking form) ?
A1   -   If you know in advance, for example - you have booked a late ferry - then please inform us as soon as you know. We can then
            make all necessary arrangements to suit both you and us.
            If the unexpected happens, for example - a road accident, long traffic queues, or you simply get lost - then please 'phone us
            immediately on 02 51 28 95 08 in order that alternative arrangements can be made.

Q2   -   Can I obtain early entry into my holiday property ?
A2   -   The simple answer is, unfortunately, no. Time is required between lets to adequately prepare your property and so early entry
            is not possible.

Q3   -   Can I leave after the 10am departure time ?
A3   -   The simple answer is, unfortunately, no. Time is required between lets to adequately prepare your property and so late
            departure is not possible.

Cleaning Standards

Q1   -   Why can't I do my own cleaning and avoid the cleaning charge ?
A1   -   Everyone has a different standard when applied to cleaning. Some people do not expect to wash the floors, for example, or
            dust, or clean the shower. Our properties are thoroughly and professionally cleaned before your arrival, and this is why we
            make a cleaning charge.
            We respectfully remind you, however, that you are expected to maintain your holiday property "clean and tidy" throughout
            your stay and to leave it in a similar state as found. It is not the role of the cleaning staff to tidy-up or re-arrange furniture, and
            most certainly does not include washing soiled crockery and/or cooking utensils or cooking surfaces.

General Questions

Q1   -   Why can't I smoke inside the property and around the swimming pool ?
A1   -   We ask you to understand that you are just one of the persons who are using the holiday property during the season.
            Increasingly, many persons have become non-smokers and find the lingering smells of stale tobacco to be offensive. These
            smells permeate the fabrics - curtains, bedcoverings, cushions etc - of the property, and remain active for some time after you
            have quit the property.
            You cannot smoke around the swimming pool since there exists a real risk that you may damage the plastic liner. You are
            politely reminded that you are responsible for the cost of all rectification.

Q2   -   I would like to bring my pet(s) with me on holiday. Why can't I ?
A2   -   Regrettably, many pets - particularly dogs - can leave their "mark" almost anywhere. Many of our guests include young
            children who may subsequently make contact with this which can lead to health complications. Equally, we have no control
            over the health or general condition of the animal(s) concerned, who may carry, for example - fleas. Finally, it is not unusual
            for persons to be allergic to animal hair - particularly cats and dogs - and for these reasons we must ask you to leave your
            pets at home.

Q3   -   Why can't I enjoy an alcoholic drink besides the swimming pool ?
A3   -   It is well documented that alcohol and water do not mix - unless in a glass. In the interests of all concerned, we have decreed
            the swimming pool to be an alcohol-free zone !

Q4   -   Why do I have to consume my soft-drink in a plastic tumbler when besides the swimming pool ?
A4   -   There is always the risk of breaking a glass container. Broken glass is effectively invisible under water and constitutes a very
            real health risk. You also risk damaging the plastic liner of the swimming pool, and you are politely reminded that you are
            responsible for the cost of all rectification.

Q5   -   Why don't you provide bedlinen and towels etc ?
A5   -   We do not have the resources to arrange the laundering and reprovisioning of bedlinen, and most persons find it cheaper to
            provide their own. We can arrange for the hire of bedlinen, but this must be requested in advance of your arrival.

Q6   -   What can we do if the weather is bad ?
A6   -   We like to think it rarely is. This part of the Vendée benefits from an exceptional micro-climate that gives over 2250 hours of
            sunshine each year. This is more than anywhere else along the Atlantic coast. Nonetheless, it has been known to rain
            occasionally, and so if you click here to view our Tourist Attractions page, you will find details of just some of the many many
            things to do - apart from visiting the beaches !

Q7 - Are there any local markets ?
A7 - Yes. Almost every village and town host regular markets. Here in Angles, we have a twice weekly market during the summer.

Q8 - Where is the nearest supermarket ?
A8 - 2 kms from your holiday property.

Q9 - Can we hire bicycles locally ?
A9 - The nearest hire shop is in Longeville (5 kms). There is another at La Tranche (5 kms).